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THE LADY CHANGE — PRIVACY POLICY

Last Updated: [Insert Date]

Your privacy is important to us.
This Privacy Policy explains how The Lady Change / Petra Fitness (“Company”, “we”, “us”, “our”) collects, uses, stores, and protects your personal data when you visit our website, purchase our programs, or interact with our services.

By using our website or purchasing The Lady Change membership, you agree to the terms in this Privacy Policy.

1. Who We Are

The Lady Change is a digital fitness, nutrition, and coaching membership operated by Petra Fitness, registered in the United Arab Emirates (UAE).

If you have questions about this policy, contact us at:
📧 [email protected]

2. Information We Collect

We collect personal data in three ways:

2.1 Information You Provide Directly

You may provide personal information such as:

  • Name

  • Email address

  • Payment details (processed via Stripe/PayPal — NOT stored by us)

  • Account information

  • Messages you send us

  • Posts or engagement within the Skool community

2.2 Information Collected Automatically

When you visit our website or use our services, we may automatically collect:

  • IP address

  • Device type

  • Browser information

  • Pages visited

  • Time spent on pages

  • Approximate location

  • Cookies and tracking data

This helps us improve the Program and user experience.

2.3 Information From Third-Party Services

We use trusted third-party platforms, including:

  • Kajabi (website, sales, billing, email communication)

  • Skool (course and community portal)

  • Stripe & PayPal (payment processing)

These services may share necessary information with us to deliver the Program.

We do not have access to or store your full credit card details.

3. How We Use Your Information

We use your personal data to:

  • Provide access to The Lady Change program

  • Send onboarding and support emails

  • Process payments and manage your subscription

  • Communicate updates, training, and announcements

  • Improve website and program performance

  • Respond to customer inquiries

  • Maintain community safety

  • Comply with UAE legal obligations

We do not sell or rent your personal information.

4. How We Protect Your Information

We use appropriate technical and organizational measures to safeguard your data, including:

  • Encrypted payment processing

  • Secure third-party platforms (Kajabi, Skool, Stripe, PayPal)

  • Password-protected systems

  • Limited internal access

Although we take reasonable steps, no online system is completely secure.
By using our services, you acknowledge these risks.

5. Sharing Your Information

We may share your data only with trusted third parties involved in delivering or supporting our services:

5.1 Service Providers

  • Kajabi

  • Skool

  • Stripe

  • PayPal

  • Email service providers

These providers receive only the information necessary to fulfill their functions.

5.2 Legal Compliance

We may disclose information if required by:

  • UAE law

  • Court orders

  • Government or regulatory authorities

5.3 Business Transfers

If we undergo a sale, merger, or business restructuring, your information may transfer to the new operator.

6. Cookies & Tracking

We use cookies and similar technologies to:

  • Improve website functionality

  • Track analytics and performance

  • Personalize content

  • Monitor marketing effectiveness

You can disable cookies in your browser settings, but some features may not function correctly.

7. Your Data Rights (UAE PDPL)

Under UAE Personal Data Protection Law (PDPL), you may request:

  • Access to your personal data

  • Correction of inaccurate information

  • Deletion of your data (in certain cases)

  • Restrictions on processing

  • Opt-out from marketing emails

To submit a request, email us at:
📧 [email protected]

We may require identity verification for your protection.

8. Data Retention

We retain your data only as long as needed to:

  • Provide the Program

  • Meet legal and accounting requirements

  • Resolve disputes

  • Maintain accurate business records

Once data is no longer required, it is securely deleted.

9. Payment Processing

We do not store your payment card details.

Payments are securely processed through:

  • Stripe

  • PayPal

These providers handle your financial data according to their own privacy and security policies.

10. Children’s Privacy

The Lady Change is intended for adults.
We do not knowingly collect data from individuals under 18 years old.

If you believe a minor has provided us with personal information, contact us and we will delete it promptly.

11. International Data Transfers

Because Kajabi, Skool, and Stripe operate globally, your data may be processed outside the UAE.

We only work with providers that maintain strong data protection standards.

12. Changes to This Policy

We may update this Privacy Policy periodically.
The “Last Updated” date reflects the most recent version.

Your continued use of the Program signifies acceptance of any updated terms.

13. Contact Us

For questions or concerns about privacy, data protection, or this policy, contact: